8. 听题干 锁定正确答案
A. For the company\'s records.
B. For future training purposes.
C. To follow the company\'s rule.
D. To ensure information security.
题目:Q8. Why does the man have his conversation with the woman recorded?
B. For future training purposes.
9. 听题干 锁定正确答案
A. To check her customer reference number.
B. To inquire about the price of office chairs.
C. To get her money back for the returned chair.
D. To make complaints about its customer service.
题目:Q9. What is the woman s purpose of calling the furniture company?
C. To get her money back for the returned chair.
10. 听题干 锁定正确答案
A. She had to update its information.
B. She forgot where she had left it.
C. She lost it about three days ago.
D. She was issued a new card.
题目:Q10. What does the woman say about her bank card?
D. She was issued a new card.
11. 听题干 锁定正确答案
A. Reconsider her options for payment methods.
B. Make a specific note on the company\'s system.
C. Update her bank card details on the company\'s website.
D. Upload her personal information to the company\'s website.
题目:Q11. What does the man advise the woman to do?
C. Update her bank card details on the company\'s website.